TERMS AND CONDITIONS
All creations in our shop are handmade by us. We invite you to read the product descriptions you would like to buy and please check your items when you receive them.
The payment is required immediately after purchasing the items, through PayPal.
TAXES & DUTIES
Purchased goods may be subject to customs clearance, import duty, and other related charges on entry to the country of delivery. However, these charges are not included in our shipping fees. As a general rule, customers are responsible for liaising with their local delivery company for the settlement of these charges. Each country/region has its own policy outlining their preferred method of payment, and the amount of import duty or any other charges to be paid. Therefore, we kindly requests that customers contact the appropriate authorities at the country of delivery for more detailed information.
All shipments are made using the Italian Post Office. (www.poste.it)
The package for shipping is padded and protected in order to preserve the content. The shipment is carried out within 3-5 working days after receipt of payment by registered mail and monitored. In the confirmation of purchase you will receive the tracking number and instructions to monitor shipping. Once shipped through Italian are not responsible for the lack of delivery, delay or loss of parcels. Delivery times are provided by Italy of 3 working days, within the European Union usually arrive within 4-6 days and international shipments 5-14 days. During holidays and festivals shipments slow and times change much. We suggest that you make your purchases with a long time in advance during these periods.
DAMEGE AND LOSS
When shipping an order, does not take any responsibility for damage or losses caused during shipping. Products are shipped from Italy by Poste Italiane until reaching the destination country. In the event of delivery problems, generally the recipient should make inquiries with local postal workers.
We invite you to read the product descriptions you would like to buy and please check your items when you receive them. If for any reason you are not 100% satisfied please contact us, we will solve the problem! If you want to return your item you must contact us within 15 days of payment. We will refund the cost after the item has been sent back, the shipping charges are not refundable. Make sure the items are in the same condition in which you received them before you send them back.